Refund Policy

1. Overview

C4InterFlow is operated by Slava Vedernikov — Creator of C4InterFlow — Open-source Architecture as Code Framework, a UK-based sole trader. All payments are processed by Paddle Payments Ltd (“Paddle”), who acts as the Merchant of Record for all transactions. This means Paddle is responsible for billing, tax collection, and payment processing on our behalf.

This policy sets out the circumstances in which refunds are available, and how to request one.

2. Cancellations

You may cancel your subscription at any time from your workspace settings (Settings → Billing). When you cancel:

• Your subscription remains active until the end of the current billing period (monthly or annual).
• No further charges will be made after that date.
• Your workspace data is retained for 30 days after the subscription ends. After this window, data may be permanently deleted — please export your data beforehand.

Cancellation alone does not entitle you to a refund for the remaining unused portion of the current billing period.

3. Refund Eligibility

14-Day Money-Back Guarantee

If you are a first-time paid subscriber (upgrading from Free to a paid plan for the first time), you may request a full refund within 14 days of your initial payment, no questions asked. This guarantee applies once per account.

After 14 Days

Refunds after the 14-day window are considered at our discretion and are only granted in the following circumstances:

• A confirmed billing error or duplicate charge
• A service outage that affected your workspace for more than 48 consecutive hours that we were unable to resolve
• Any other extenuating circumstance, reviewed case by case

Annual Plan Renewals

If your annual subscription has renewed and you have not materially used the Service during the new billing period, you may request a pro-rated refund within 30 days of the renewal date. We assess “material use” by looking at workspace activity in the new period.

4. How to Request a Refund

Email us at support@c4interflow.com with the following information:

• The email address associated with your C4InterFlow account
• Your workspace name
• The reason for your refund request
• The date of the charge you are disputing (if applicable)

We aim to respond to all refund requests within 2 business days. If your request is approved, the refund is processed by Paddle and typically appears on your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Non-Refundable Situations

The following are not eligible for a refund:

• Partial use of a billing period (outside the 14-day money-back window)
• Accounts terminated due to a violation of our Terms of Service
• Downgrading from a paid plan to Free (the paid period remains active until it expires naturally)
• Unused seat licences within an active Team plan

6. Payment Disputes & Chargebacks

As the Merchant of Record, Paddle handles all payment disputes and chargebacks on our behalf. If you have a concern about a charge, we strongly encourage you to contact us first at support@c4interflow.com so we can resolve the issue quickly. Initiating a chargeback without contacting us first may result in account suspension while the dispute is investigated.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated via email.

8. Contact

For refund requests or billing questions: support@c4interflow.com